Diplomacy in Difficult Situations
Tact and diplomacy are methods used to aid effective communication, especially during negotiation and when attempting to be persuasive or assertive.
Using tact and diplomacy appropriately can lead to improved relationships with other people and are a way to build and develop mutual respect, which in turn can lead to more successful outcomes and less difficult or stressful communications.
Tact and diplomacy are skills centred around an understanding of other people and being sensitive to their opinions, beliefs, ideas and feelings.
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Content Library: Diplomacy in Difficult Situations
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Practitioners create a space for the people they are helping, and let them bring the content (rather than a teacher or mentor whose job it is to impart education and information). An impartial stance means being in a place of non-judgement, of holding a space of psychological safety, and maintaining an equal voice to all those taking part.
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