Conflict Resolution

When the tempers of other players on the field were boiling over, Melanie stepped in to calmly resolve the conflict between the teams. No one got in trouble with the officials - and her team won the game.

Conflict is a normal part of any relationship.

Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can range from the need to feel safe and secure or respected and valued, to the need for greater closeness and intimacy.

Some of the skills to help resolve conflicts include Empathy, Emotional Agility, Stress Management, Problem-Solving, Teamwork, and Communication.

Content Library: Conflict Resolution
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