Assertiveness

Being assertive is the ability to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong'. It involves expressing thoughts, feelings and beliefs in direct, honest and appropriate ways.

Assertive individuals are able to get their point across without upsetting and disrespecting others, or becoming upset.

Content Library: Assertiveness
In a Crisis, Negotiation Skills Become Even More Essential more_vert
In a Crisis, Negotiation Skills Become Even More Essentialclose

Johns Hopkins Carey Business School Associate Professor Stacey Lee discusses the importance of wise negotiation techniques, even – or especially – at a time of crisis such as the current COVID-19 pandemic

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  • Negotiation
  • Verbal Communication
  • Assertiveness
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  • Basic
  • What makes a good leader? more_vert
    What makes a good leader?close

    Emotional intelligence sets great leaders apart from the rest. Learn to recognize it in yourself and others with this 7 minute video slide deck.

    Build your skills in:
  • Leadership
  • Management of Personnel Resources
  • Meeting Hygiene
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  • Intermediate
  • 7 steps for successful IT vendor selection more_vert
    7 steps for successful IT vendor selectionclose

    Selecting a technology vendor is probably one of the most important tasks that an IT leader will undertake. It can be a complicated and emotional process if the organization lacks the right team of people who have the knowledge and expertise to undergo a successful selection process.

    Build your skills in:
  • Empathy for Co-workers and Vendors
  • Select Vendors
  • Planning for Projects
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  • Intermediate